Share some CCE 600-460 exam questions and answers below.
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
A. Cluster Manager
B. System Application Agent
C. Cisco DB
D. Cisco Tomcat
E. Cisco Dirsync
Answer: D
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
A. dbagent
B. opcs
C. ccagent
D. mds
Answer: C
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
D. Each side synchronized its data from the logger using SQL replication.
Answer: A
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